At Destined Designs Shop, we are dedicated to creating unique and impactful designs that elevate your brand. Our policies are designed to ensure clarity, efficiency, and fairness throughout the design process.

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Our Promise to You: Destined Designs Shop promises to deliver creative solutions, maintain open and clear communication, and support you throughout the design process to ensure your satisfaction.

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What We Expect from You: We ask that clients provide timely feedback, clear instructions, and all necessary content for their project. Your cooperation is vital in achieving the best possible results. You agree to collaborate in a professional manner and adhere to the established policies outlined below. 

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Please review these terms carefully before purchasing a service.

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1. Turnaround Time

• Each design service has a unique timeframe, which can be found in the service description on our website.

• Weekends and holidays are not included in the estimated timeframe.

• Revisions may extend the completion time of your project.

• Rush services are available (see Rush Service Policy).

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2. Design Satisfaction Policy

• Client input is crucial during the design process to ensure we capture your vision accurately.

• Clients are encouraged to provide clear direction and honest feedback throughout the process.

• Each client is entitled to 3 revisions per project. Additional revisions can be purchased if needed.

• Refunds will not be issued based on dissatisfaction alone if reasonable effort has been made to meet your design requests.

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3. Submission of Information

• After purchasing a service, all required details, content, and instructions must be submitted via email to destineddesignsshop@gmail.com.

• Use the following subject line format: [Your Name] [Service Name] for efficient processing.

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4. Rush Service Policy

• Rush services are available with a 24-48 hour turnaround time (weekends and holidays excluded).

• Rush service fees are charged in addition to the base design fee.

• Revisions are not included in the rush timeframe and may extend completion time.

• While we aim to maintain high-quality designs for rush orders, these projects may not receive the same creative analysis as those within the standard timeframe.

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5. Pricing

• Design prices vary based on the service selected.

• Visit www.destineddesignsshop.com to view pricing details for each service.

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6. Payment Policy

• All payments are processed through PayPal or debit/credit cards.

• Payment is required before work on your design begins.

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7. Refund Policy

• Refunds are not provided for completed designs unless an error was made on our end that was not corrected within the agreed revision process.

• Refund requests must be submitted within 3 days of receiving your final design.

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8. Communication Policy

• All communications regarding your project should be conducted via email to ensure clear documentation of requests, revisions, and approvals.

• We aim to respond to inquiries within 24-48 hours during business days.

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9. Cancellation Policy

• Clients may cancel their project within 24 hours of purchase for a full refund.

• Cancellations made after 24 hours may result in a partial refund based on the progress of the project.

• Rush orders are non-refundable once work has begun.

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10. Liability Policy

• Destined Designs Shop is not responsible for printing errors, color variations, or design misuse once final files are delivered.

• Clients are responsible for reviewing all content, spelling, and details before approving the final design.

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11. Expectations Policy

• Clients are expected to provide timely responses to questions, feedback requests, and approvals to avoid project delays.

• Clear communication and cooperation are essential for achieving your desired results.

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12. Dispute Policy

• In the event of a dispute, we will make reasonable efforts to resolve the issue through communication and collaboration.

• If no resolution is reached, the matter may be escalated to PayPal’s dispute resolution process.

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13. Ghost Fee Policy

• If a client fails to respond to communication attempts for 14 consecutive days during an active project, a ghost fee may be applied to resume work.

• The ghost fee covers the time needed to revisit project details and re-establish workflow.

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14. Ownership & Usage

• Once the final design is delivered and paid in full, you own the rights to use it for personal or business purposes.

• Destined Designs Shop retains the right to showcase completed designs in our portfolio unless otherwise agreed upon in writing.

 

Acknowledgment & Acceptance:

By purchasing a service from Destined Designs Shop, you acknowledge that you have read, understood, and agreed to these policies. Your purchase serves as your acceptance of these terms.

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If you have any questions, please reach out to destineddesignsshop@gmail.com. We look forward to bringing your vision to life!